Reliability Roadmap: Consumers Energy Reduced Customer Power Outages an Average of 21 Minutes in 2024
Consumers Energy's commitment to building a smarter and stronger electric grid led to major reliability improvements for nearly 2 million homes and businesses in 2024. The average customer experienced 21 fewer power outage minutes compared to last year, and over 93% of customers saw their power restored in less than 24 hours. "We're excited to better serve our friends and neighbors through our Reliability Roadmap . Even with major storms and tornadoes last year, we moved closer to goals that enable better quality of life in the Michigan communities we serve," said Greg Salisbury, Consumers Energy's vice president of grid design. "Last year's improvements were significant, and we plan to build on them in 2025." Consumers Energy's Reliability Roadmap has set long-term goals to have fewer power outages affecting no more than 100,000 customers, even during major storms) and to restore power to all customers in less than 24 hours . In 2023, Consumers Energy restored power within 24 hours...